SATISFAÇÃO NA ADOÇÃO DE TECNOLOGIAS A PARTIR DA USABILIDADE DO SISTEMA E DA CULTURA ORGANIZACIONAL

Cristian Daudi Pavan, Roberta Rodrigues Faoro, Juliana Matte, Daniel Hank Miri, Vandoir Welchen, Cassiane Chais, Paula Patricia Ganzer, Pelayo Munhoz Olea

Resumo


As pesquisas relacionadas à adoção de tecnologias da informação são importantes, pois podem verificar o impacto do uso e da satisfação da tecnologia adotada em uma organização, como o modelo de aceitação de tecnologia UTAUT (Teoria Unificada de Aceitação e Uso da Tecnologia). Desta forma, este estudo tem como objetivo analisar a relação entre a usabilidade do sistema e a cultura organizacional na satisfação de uso do sistema pelos usuários de uma empresa do setor metalomecânico de Caxias do Sul-RS. Para tal, foi realizada uma pesquisa do tipo survey, com 100 funcionários de uma empresa do setor referido. Os resultados mostraram que 58,2% da satisfação de uso do sistema pelos usuários é explicada pela usabilidade do sistema e a cultura organizacional. Portanto, as empresas deverão investir em sistemas adaptativos para que eles possam se moldarem às características dos usuários, satisfazendo-os. De forma complementar, a cultura organizacional deve estar voltada às adoções de novas tecnologias para que haja maior adesão por parte dos usuários. 

Palavras-chave


Adoção; Satisfação; Usabilidade; Cultura organizacional; UTAUT.

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DOI: https://doi.org/10.24883/ric.v10i2.363

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